Kathryn24

Christy is awesome!!!

Hay lady

It arrived safe and sound, I presume? I was so nervous!

It was my pleasure!!

Kathryn24

Actually, it didn't. I've contacted the UPS Store to see how I can file a claim ...

I am very grateful for your efforts in getting the frame for me, thanks!!!

BTW I just got an email that my BIL will be home for two weeks - December 22 through the 2nd!!! So he will be there for our gift exchange and to see the beautiful frame in person!

Hay lady

What?? What was wrong with it?

Kathryn24

I PM'd you earlier ... the glass is cracked and the large cross is loose within the shadowbox (I'm guessing the cross came off the backing and broke the glass). I think a professional framer could fix it but I'd like to see if I can get something from UPS first.

And doesn't it figure I was searching for Belinda Miley ornaments yesterday and found an online retailer that sells the large frame! I could have saved you the hassle of buying/shipping for me.

Hay lady

Ugh. That bums me out. I was SO specific with that guy to pack it well. I would have packed it myself! Jerk.

I hope you can get it fixed/replaced without too big of a hassle. Let me know if you need any paperwork from me.

mommy23ms

What was it?

Hay lady

This.

mommy23ms

Oh, I remember that. It's beautiful. Hope you get it repaired at their cost Kat.

lapoissonne

You should be able to get UPS to pay for it. I had that happen with a package that I sent to MIL and the store packed, not me and they got me money to replace the value of the frame. Save the broken stuff because they will come over to "investigate" it!